Shipping Policy

Special rates apply only when the order contains qualifying items and no other products.

We take pride in carefully packing every order from our store in Lindström, Minnesota. Most orders are processed within 2–3 business days, although many ship sooner. Every order is individually prepared by our team to help ensure it arrives safely and accurately.

Business Days

Business days are Monday through Friday and exclude weekends and major U.S. holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

During Busy Seasons

During peak shopping periods, holidays, special promotions, or unusually high order volumes, processing may take slightly longer than normal. If a significant delay is expected, we'll make every effort to notify you using the email address provided with your order.

Multiple Items

Orders containing multiple items are generally shipped together whenever possible. If an item requires additional processing time or becomes temporarily unavailable, we may temporarily hold your order if restock is expected within the week or we may contact you regarding the best available options.

Order Changes

Because we begin preparing orders as quickly as possible, requests to change or cancel an order cannot be guaranteed once processing has started. If you need assistance, please contact us as soon as possible and we'll do our best to help.

Shipping Confirmation

Once your order has shipped, you'll receive a shipping confirmation email containing tracking information (when provided by the shipping carrier).

We understand you're excited to receive your order, and we work hard to get it to you as quickly as possible.

Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are provided by the shipping carrier and should be considered estimates, not guaranteed delivery dates.

Standard Delivery

Most orders arrive within 2–8 business days after shipment, although delivery times may vary depending on the destination, shipping carrier, and service selected at checkout.

Factors That May Affect Delivery

While most shipments arrive within the estimated timeframe, delivery may occasionally take longer due to circumstances outside of our control, including:

• Severe weather or natural disasters
• High shipping volumes during holidays or peak shopping seasons
• Carrier service disruptions
• Incorrect or incomplete shipping addresses
• Regional or remote delivery locations

Delivery Estimates

Estimated delivery dates are provided for planning purposes only and are not guaranteed. While we carefully prepare every order from our store in Lindström, Minnesota, transit times are determined by the shipping carrier after your package leaves our facility.

Once your order has shipped, we'll send a shipping confirmation email containing your tracking information (when provided by the shipping carrier). You can use the tracking link in that email to follow your package as it travels from our store in Lindström, Minnesota to its destination.

Shipping Confirmation Emails

After your order ships, we'll automatically send a shipping confirmation email from an @swedishgiftstore.com email address.

If you don't see the email after your order has shipped, please check your Spam, Junk, Promotions, or Updates folders. To help ensure you receive future order updates, we recommend adding @swedishgiftstore.com to your email safe sender list or contacts.

If you have not received your shipping confirmation email within 3 business days of placing your order, please contact us so we can verify your order status and confirm the email address associated with your order.

When Will Tracking Update?

Tracking information may not appear immediately after you receive your shipping confirmation email. It can take up to 24 hours for the shipping carrier to scan your package and begin displaying tracking updates.

Tracking Appears Stuck

It's not unusual for a shipment to go several days without a tracking update, especially while traveling between carrier facilities or during periods of high shipping volume. In most cases, your package is still moving through the carrier's network and tracking will update once it reaches the next processing facility.

Delivered but Not Received

If your tracking status shows your package as Delivered but you cannot locate it, we recommend:

• Checking around all entrances, porches, garages, mailboxes, and other secure delivery locations.
• Asking family members, neighbors, or your building management if they accepted the package on your behalf.
• Allowing up to 24 hours, as some carriers occasionally mark packages as delivered shortly before the final delivery is completed.
• Contacting the shipping carrier directly, as they may be able to provide additional delivery details or GPS delivery information.

Need Assistance?

If your tracking has not updated for several business days, your package appears significantly delayed, or you believe there is a shipping problem, please contact us with:

• Your order number
• The name used to place the order
• A brief description of the issue

We'll gladly review your shipment, work with the shipping carrier when appropriate, and do everything we reasonably can to help resolve the situation as quickly as possible.

We take great care when packing food, candy, coffee, tea, and other consumable products to help ensure they arrive in excellent condition. While many of these items travel well, some products may be affected by extreme temperatures or extended transit times during shipping.

Warm Weather Shipping

Chocolate, candy, and other temperature-sensitive products may soften or melt during periods of hot weather, especially while in transit or if left outdoors after delivery. Whenever practical, we recommend retrieving your package as soon as possible after it has been delivered.

Cold Weather Shipping

Certain food products may also be exposed to freezing temperatures during transit. While many products are not harmed by brief exposure to cold weather, changes in texture or appearance can occasionally occur.

Food Safety & Returns

For food safety reasons, we are unable to accept returns or exchanges on food, beverages, candy, coffee, tea, or other consumable products once they have been delivered.

If you receive an item that is damaged, defective, expired, or you received the wrong product, please contact us within 7 days of delivery. We'll gladly review the situation and work with you to provide an appropriate resolution.

Questions Before Ordering?

If you have questions about a specific food item, ingredients, shelf life, storage recommendations, or whether a product is suitable for shipping to your location during extreme weather, we're always happy to help before you place your order.

We want every order to arrive accurately and in excellent condition. If something isn't right with your order, we're here to help.

If you receive an item that is damaged during shipping, is missing from your order, or you received the wrong product, please contact us as soon as possible after delivery so we can review the situation and determine the best resolution.

To Help Us Assist You Quickly

When contacting us, please include:

• Your order number
• The name used to place the order
• A brief description of the issue
• Clear photographs of the product and any visible damage (when applicable)
• Photographs of the shipping box and packaging if the shipment arrived damaged

Providing this information helps us evaluate the issue more quickly and, when necessary, file a claim with the shipping carrier.

Damaged Shipments

If your package arrives with visible shipping damage, please keep the original box, packing materials, and damaged items until the issue has been resolved. In some cases, the shipping carrier may request photographs or additional information during the claims process.

Missing Items

If an item appears to be missing from your shipment, please review your packing slip and shipping confirmation first. Some orders may ship in multiple packages, and separate tracking information may be provided when applicable.

If you still believe an item is missing, please contact us and we'll investigate your order promptly.

Incorrect Items

If you received an incorrect item, please contact us before returning the product. We'll review your order and provide instructions to help resolve the issue as quickly as possible.

Our Commitment

Our goal is to provide an exceptional shopping experience. Every situation is unique, and we'll work with you to determine an appropriate resolution based on the circumstances of your order.

At this time, standard international shipping is not available through our online checkout.

However, if you're located outside the United States and are interested in purchasing products from Swedish Gift Store, we'd be happy to review your request.

Requesting an International Shipping Quote

Because international shipping costs vary significantly based on the destination, package size, weight, and the products being ordered, we prepare shipping quotes individually.

If you're interested in placing an international order, please contact us with:

• The products you're interested in purchasing
• Your complete shipping address, including country and postal code
• Any questions about product availability

We'll review your request and let you know whether shipping is available along with an estimated shipping cost.

Shipping Costs

International shipping can be expensive, particularly for heavier or fragile items. In some cases, shipping costs may exceed the value of the products being purchased. We'll always provide a shipping quote for your review before requesting payment, allowing you to decide whether you'd like to proceed with the order.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges assessed by their country's customs authorities. These charges are not included in product prices or shipping quotes unless specifically stated.

Questions?

If you're unsure whether we can ship to your location, please contact us. We'll gladly review your request and do our best to assist.

At Swedish Gift Store, every order represents someone sharing Scandinavian traditions, celebrating their heritage, or sending a thoughtful gift to family or friends. We believe those moments deserve care and attention.

Every order is carefully packed by our team in Lindström, Minnesota—America's Little Sweden.
From delicate collectibles to imported Scandinavian foods, every shipment is packed with care to help ensure it arrives safely.

Our goal isn't simply to ship orders quickly—it's to ship them accurately, securely, and with the level of service our customers have come to expect.

If you ever have questions before or after placing an order, we're always happy to help. We genuinely appreciate your support of our family business and thank you for choosing Swedish Gift Store for your Scandinavian gifts and traditions.